Saturday, June 1, 2013

Red Bay Repairs and Maintenance

We have been here at Red Bay, AL at the Allegro Campground - also known as the Tiffin Service Center.  We arrived a little before noon on Saturday morning and took it easy the rest of the day.

On Sunday
we made it over to the new wash rack.  They moved it from the other side of the service bays.  Now it is an open and level area.
It took me a while to get the grime off the top of the Roadrunner, but after 90 minutes, it was all clean.
I really like the 'flex hoses' we got.  They seem to be working well.

On Tuesday after Memorial Day, we talked to Norris, got the word it might be 3 or 4 days to get into service since we did not have a reservation.  Then we went over to Bay Diesel and got the fuel filters replaced, the generator serviced and a couple of other things.

After that, we drove over to Belmont, MS to check out the paint warehouses.
Then to our surprise we got into a "Express Service" bay on Wednesday morning to get our 'list' worked on.  We showed up at 6:45.  The biggest thing we had was a problem with our fresh water tank.
It was still filling when we had the lever in 'City Water' mode.  They changed out the lever and the check valve and solved that one. 

And we had some smaller items:  replace/repair light switches over the PS sofa and bed, adjust a bay door, replace a fog light and adjust the front door latch.
Ugh oh.  Dustin came over to check the wet bay and roof rails.  No problem on the rails.  Big problem on our 19 month old already replaced wet bay.  It needed to be replaced again.  This time with an all plastic no wood solution.  Oops.  There went our fastest - ever time in Red Bay.  We were told it would be 2-3 days to get the 4 hour job done.

The next day, we we back to Billy to tell him our door handle adjustment needed some more work.  He said 'Mobile Team A' would get on it.  Sure enough, Charlie came out and cleaned it all up and made some adjustments.  It was better but still not like we thought it should be but we were OK with it.
Our two day wait to get into the Wet Bay repairs ended up being two days and we got in at noon on Friday.  These guys were impressive.  

These guys were impressive.  They were done in 2 1/2 hours except for pulling off the painter's tape.  

So we finished up with our list after 4 work days.  We were pleased.  It seems the new reservation system is working better than it ever has and the wet bay repairs are taking 1/2 the time it did 19 months ago.  I hate having to get the wet bays fixed again but I love the fact that Tiffin picks up the tab for that.  From our view - we continue to be happy customers.

Thanks for joining us today on the Roadrunner Chronicles!  Until next time...

9 comments:

  1. Always nice when the List is fixed. We've been wondering about those flex hoses. We just may have to get one and try it out also.

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    1. So far so good on the hoses. I want to be careful not to drag it through the mud or on the concrete because it looks like that may wear out first.

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  2. It's gotta be a good feeling getting the motorhome in for it's "physical" and getting thing fixed!!

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    1. Yes - the coach now has 7 years on it and we believe it is important to keep the maintenance current so it lasts as long as we do!

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  3. Easy in and easy out! what great customer service!!

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    1. Yes - really not much to complain about. We like the way things are running at the service center!

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  4. I was wondering if your large blog helps you get Tiffin service. I know it would be bad for them if you did not have anything good to say.
    As for those hoses, I bought one after I saw who has their company name on it. I have always respected their caulk and drywall products. I was suspect to say the least, but we used one in our tiny back yard last Winter and it works great! Even the cheezy looking connector has been trouble free. We plan to buy another one this year. I like the way it shrinks and stores in a flower pot, I also like how tough they are. It is like a mini fire hose.
    Congrats on getting your rig ready for another year. Stay safe out there.

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    1. Interesting thought, but our blog has no affect on our Tiffin service...

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  5. It's great feeling have the "fix it" list done, isn't it? I am very impressed that it only took four days!

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