They Got it Wrong Before They Got it Right!

ted
We spent a comfortable and safe night in the WalMart parking lot. The tow truck was supposed to be there around 10:00AM.The tow truck showed up about 11:10. It had to drive from Fort Worth which was about 55 miles away. Yikes!
As he approached the truck seemed to look a lot like the one the COULD NOT tow us yesterday. After a brief conversation, the driver confirmed it and headed back to Fort Worth.I called CoachNet again and we started over. About 90 minutes they called back to say they located a bigger tow truck with air suspension, a Low Boy and/or a wheel lift system. Sounds good but we'll see...Meanwhile, I called Duncan Freightliner in Waco to see if they were going to be able to get to us today. Thought I would set expectations. I also wanted to confirm we could stay in the lot over night as CoachNet told us. Uh oh... no can do???

I called CoachNet and they spoke with the same Service Manager I did. The Service manager told them the tow truck could drop us outside the gate and they would move us into the yard first thing in the morning.

Not acceptable! Have you ever been to the outskirts of Waco? Not the safest looking place I have seen.
I wanted to speak with a CoachNet Manager. We were now into 20+ hours of waiting to be towed to the 'nearest qualified Freightliner service' which was in the opposite direction we are headed.

I told him after two attempts and now this new information I wanted no part of Duncan Freightiner. I was civil but we went at it for a bit. He said the cost to tow to Dallas would cost me the difference. What? After all CoachNet has NOT done right?? Where is the SERVICE in Customer Service. He said he'd call Dallas Freightliner.

I expected another round with him after he called Dallas Freightliner to say that it would cost us $$ yada yada yada.

To my surprise CoachNet said were were scheduled at Dallas Freightliner, no cost to me. Hallelujah! I have no idea what changed his mind. Now we were gettting some where...

This right equipment showed up they Dale and Kelly took their time to get things hooked up correctly. They took out the bolts securing the driveshaft, secured front wheels and tied up the mud flap.Then we followed them and the Roadrunner to Dallas.
Dale (the driver) and Kelly called us after we got on the road and said to give them a quick call if we saw any thing that did not look right.

We pulled into the three-month old facility without incident. The security guard checked us in and we talked to the Service Manager. We are on the schedule when they open up at 8:00 AM.We thanked Dale and Kelly for their attention to detail and the careful handling of the Roadrunner, then plugged the coach into 50 amp service.

Then we headed to Kelly's place. Ed checked out his new digs. Kelly prepared dinner for us and we had a very nice evening.We got to meet her roomates, Shea, Meesh and two other friends, Amanda and Becca (hope I spelled that night.)Her place is about 10 miles from Dallas Freightliner. We returned to the Roadrunner and called it a day.

We are grateful for being here. More tomorrow on what they find out about the sick engine. We'll keep you posted. (I am also on Twitter at RandyWarner.)

Thanks for checking in. Hope to see you next time on the Roadrunner Chronicles. The journey continues...